Privacy Policy

Privacy Policy
Last updated: 23 July 2025

At Meleasa Groeneveld Support Coordinator, your privacy is important to us. We are committed to protecting the personal information of NDIS participants, their families, providers, and all visitors to our website.

This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

1. Who We Are

Business Name: Meleasa Groeneveld Support Coordinator
ABN: 67 195 168 756
Contact: meleasa.groeneveld@hotmail.com | 0434 571 143
Postal: PO Box 82, West Wallsend NSW 2285

We provide NDIS Support Coordination services to participants across Newcastle, Lake Macquarie, Maitland, and the Central West of NSW.

2. What Personal Information We Collect

We may collect personal information such as:

  • Your name, contact details, and address

  • NDIS number and participant details

  • Health or disability-related information (where relevant to service delivery)

  • Referrer or provider details

  • Website contact form submissions

We will only collect information that is necessary for the delivery of our services or to comply with NDIS obligations.

3. How We Collect Information

We may collect personal information when you:

  • Submit a referral form

  • Contact us by phone, email or through our website

  • Engage our support coordination services

  • Provide information on behalf of a participant (with consent)

All information is collected lawfully, fairly, and where possible, directly from the individual or their authorised representative.

4. Why We Collect Your Information

We collect and use personal information to:

  • Deliver NDIS Support Coordination services

  • Communicate with participants, families, and providers

  • Fulfil reporting or compliance obligations under the NDIS

  • Manage referrals and service requests

  • Improve our services and support

5. How We Store and Protect Your Information

We take all reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Your information may be stored in secure digital systems and protected by passwords and access controls.

We retain information only as long as necessary to fulfil our service or legal obligations.

6. Sharing of Personal Information

We will never share your information without consent unless:

  • Required by law

  • Necessary to protect someone’s safety

  • Required under NDIS obligations (e.g. complaints or audits)

Where we need to coordinate with third parties (e.g. providers or the NDIA), we will seek consent first.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent (where appropriate)

  • Make a complaint about how we handle your information

To exercise these rights, contact us at meleasa.groeneveld@hotmail.com or 0434 571 143.

8. Website and Cookies

Our website may collect non-identifying information such as browser type, pages visited, and referring websites. We use cookies to improve the user experience but do not collect personal data without your input.

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Questions or Concerns

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Meleasa Groeneveld Support Coordinator
📧 meleasa.groeneveld@hotmail.com
📞 0434 571 143
📬 PO Box 82, West Wallsend NSW 2285

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